Limited by the number of tickets or monthly hours in each pack. SyS Admin Hours (Monday to Friday 9:30AM - 18:00PM) / Cost of overtime and night hours for SyS Admin 99.00 euros per hour.

SHARED HOSTING PACKAGES:
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- Ninja ONE (1 ticket per month) *
* No support is provided for third-party applications, web content, custom settings, or user client programs. Each ticket has a possible maximum of five responses from the customer.

PACKAGES OF ADVANCED SOLUTIONS, PAYMENT HOSTING, DEDICATED OR VIRTUAL SERVERS:
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- Ninja TWO (2 Hours month of support) SLA 6 hours prior response*
- Ninja FIVE (5 Hours month of support) SLA 3 hours prior response*
- Ninja TOTAL Unlimited (Unlimited Hours per month of support) SLA 3 hours prior response*

Server Stabilization program (Only included in Ninja Total Unlimited)*
Backup configuration/Pointer Restore (Only included in Ninja Total Unlimited or managed backup option)*
Server restore and migration (Only included in Ninja Total Unlimited)*
Complete Security Analysis and Security Package (Only included in Ninja Total Unlimited)*
FFmpeg installations, Memcached Installation, VB Optimization (Unique installation cost for each package of 30.00 euros)*
Firewall Configuration
CPanel/ Plesk/ DirectAdmin Support
Third party script installations (cms, blog and forum)
Operating System optimization
Mysql tuning and optimization - Basic
apache optimization
PHP Hardening
Kernel upgrade
Kernel Optimization (sysctl.conf)
CHKRootKit
Root Kit Hunter
OpenSSH Security
DRP
SPRI
FTP Hardening
CompilerSecurity
Stunnel Security
Shell Fork Bomb Protection
tmp folder(s) Security
mod_security
PHP Hardening
Exim log configuration
Caching Server

* We do not offer support for web content of clients or applications (Software) of third parties.